Ordered the wrong size? Don't get your knickers in a twist!
I know how important it is that your lingerie fits, so I decided to offer an exchange and alteration service. If for any reason you order the incorrect size garment I am here to help. And for my UK customers I even offer a free replacement size postage service - this means that you cover the cost of returning the lingerie to me and I will post your new size or altered garment back to you free of charge!
Need your camisole or knickers taken in an inch or so? No problem! I now offer a free alteration service to help you get the best possible fit. Please note that this is only available when the garment you ordered is too large, if your garment is too small please ask for an exchange.
Need a different size? Sure thing! If you happen to order the incorrect size lingerie I will happily replace it with another size. Please refer to the Fitting Room to find your correct size.
Changed your mind? I understand and I want you to be happy with your lingerie so I also offer a return service. Arabel lingerie that is not made-to-order, such as hosiery, may be returned within 14 days of receipt in exchange for Arabel store credit or a refund. I apologise that made-to-order lingerie is not eligible for a return unless faulty, but I can alter or exchange your garments free of charge.
If you would like to discuss an alteration, exchange or return please get in touch and I will do everything I can to help.
Kindly note that I am only able to accept alterations, exchanges and returns that are unworn and in perfect condition. All returns must also be in the original packaging. Please also note that for all of the above services you will have to pay the cost of returning the garments to me and I advise that you obtain a proof of posting as I cannot be considered liable for items lost in transit. Thank you.