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Arabel Terms

Product Information

All of our products are subject to availability and the prices subject to change without notice. Every attempt has been made to display the products as accurately as possible but please be aware that monitors do vary, and the colours and details shown on your monitor may not be entirely accurate. 

 

Privacy Policy

Arabel Lingerie is committed to maintaining your privacy. Information you provide will be used to process orders, to keep you updated and to improve our service. We will never pass on any information about you to third parties.

 

Cookies

Cookies are used at www.arabel.co.uk to improve your shopping experience to keep track of the items in your cart. They are also used after you have logged on as part of that process. You can turn off cookies within your web browser by selecting to block cookies, but doing so may hinder your user experience on this and other websites.

 

Payment

We use Paypal to process our secure payments. If you do not have a Paypal account you can still pay via Paypal. Just click on the 'Don't have a Paypal account?' text at the checkout and enter your credit or debit card details in the boxes provided. 

 

Delivery

Please refer to the delivery page to see our current delivery time estimates. Kindly note that as our lingerie is hand made to order some of the more intricate and time consuming pieces may take slightly longer. Similarly if you are just ordering our ready made garments, such as hosiery, then your order will likely be despatched much more quickly. Once your order has been despatched you will receive an email notification letting you know it is on it's way to you. The delivery time then depends on where in the world you live. Please also note that the delivery times given are estimations and at busy times, such as Christmas, there may be some delays that are outside our control. For this reason if you are buying something as a gift or for a special occasion we advise that you allow at least a month for delivery from the date of order. We do offer paid delivery upgrades, details of which can be found on the delivery page. Please note that international deliveries may be subject to import duties and taxes over which we have no control and you will be responsible for these charges as you are the customer and importer.

 

Exchanges

If you happen to order the wrong size lingerie we will happily replace it with another size, provided that it is unworn and in perfect condition. Please refer to the Fitting Room to find your correct size and contact us for advice. We even offer free replacement size postage to our UK customers. Please note that you will have to pay the return postage and we advise that you obtain a proof of posting as we cannot be held liable for items lost in transit.

 

Returns

Lingerie that is not made to order, such as hosiery, may be returned within 14 days of receipt, as long as it is unworn, in perfect condition and still in the original packaging. We reserve the right to refuse a refund if these conditions are not met. Please note that you will have to pay the return postage and we advise that you obtain a proof of posting as we cannot be held liable for items lost in transit. We apologise that made to order lingerie is not eligible for a return unless faulty. However, if you order the incorrect size you may exchange it for another size - please see above. Please contact us if you would like to discuss a return.

 

If you have any questions about our terms and conditions please get in touch. Thank you ♥